Managing Teams

Unflakable is team-centric and associates most resources with teams rather than individual user accounts. This helps ensure that your tests will continue to run smoothly as developers join or leave your organization.

This page covers the following topics:

1. Creating a team
2. Switching teams
3. Renaming a team
4. Upgrading subscription
   1. Updating billing information
   2. Viewing payment history
   3. Canceling subscription
5. Viewing team members
6. Inviting a team member
   1. Viewing pending invites
   2. Resending an invite
   3. Canceling an invite
7. Removing a team member
8. Leaving a team
9. Deleting a team

Creating a team

Teams can be created during signup, or existing users may create them through the My Account page. To create a new team during signup, simply specify the name of the team in the Team Name field.

If you have an existing Unflakable account and would like to create a new team:

1. Visit the My Account page.
2. Enter a team name in the Create Team section.
3. Click CREATE TEAM. The team will be created and your login session will switch to the new team.

Switching between teams

If your user account is a member of multiple teams, you can switch between them by doing the following:

1. If you are not already signed in, sign in to Unflakable.
2. Hover your mouse cursor over the current team name in the upper-right corner of any page. The team name will become a drop-down menu.
3. Click to open the drop-down menu.
4. Click on the name of the team to which you would like to switch. The page contents will reload, and your current login session will now be associated with this team.

Renaming a team

To change the name of your team:

1. Visit the Team Settings page.
2. Hover your mouse cursor over the current team name in the Team Details section. A rename icon ( ) will appear to the left of the current team name.
3. Click the rename icon. The team name will change to a text box.
4. Enter your desired team name.
5. Press ENTER or click the Save icon ( ). A green checkmark will appear once the update is successful.

Upgrading subscription

To upgrade your team's subscription:

1. Visit the Team Settings page.
2. In the Team Details section, click the UPGRADE PLAN button to the right of the Subscription Plan heading. This will redirect you to the checkout page.
3. Choose a payment method and enter the corresponding billing information.
4. Click Subscribe or Start trial, depending on whether your subscription includes a free trial. Once the payment succeeds, you will be redirected back to the Team Settings page.

By default, the email address associated with the user who initially upgrades the team's subscription will receive future invoices each time the subscription renews. To use a different email address, update your team's billing information.

Updating billing information

To update the billing information for an existing subscription:

1. Visit the Team Settings page.
2. In the Team Details section, click the MANAGE PLAN button to the right of the Subscription Plan heading. This will redirect you to the Manage your Subscription page.
3. Click Add payment method to add a new payment method, or Update information to update your team's billing information. Please note that the email address associated with your team's billing information will be used for sending invoices each time your subscription renews.
4. Click Return to Unflakable on the left of the page to return to the Team Settings page.

Viewing payment history

To view the complete payment history for an active subscription:

1. Visit the Team Settings page.
2. In the Team Details section, click the MANAGE PLAN button to the right of the Subscription Plan heading. This will redirect you to the Manage your Subscription page.
3. The Invoice History section at the bottom of the page will list each past invoice. Click on an invoice date to view the invoice details and payment receipt.
4. Click Return to Unflakable on the left of the page to return to the Team Settings page.

To request copies of past invoices or receipts for an expired subscription, please contact support@unflakable.com.

Canceling subscription

To cancel your team's subscription and lose access to premium features:

1. Visit the Team Settings page.
2. In the Team Details section, click the MANAGE PLAN button to the right of the Subscription Plan heading. This will redirect you to the Manage your Subscription page.
3. Click the Cancel plan button under the Current Plan heading.
4. Review the cancellation details and click Cancel plan to complete the cancellation process.
5. Provide an optional cancellation reason (greatly appreciated!) or click No thanks.
6. Click Return to Unflakable on the left of the page to return to the Team Settings page.

Canceled subscriptions will remain active until the end of the current billing term and then downgrade to the Unflakable Free Plan. Subscriptions canceled during the free trial period will not be billed.

To renew a canceled subscription before the current term expires:

1. Visit the Team Settings page.
2. In the Team Details section, click the MANAGE PLAN button to the right of the Subscription Plan heading. This will redirect you to the Manage your Subscription page.
3. Click the Renew plan button under the Current Plan heading.
4. Review the renewal details and click Renew plan to complete the renewal process.
5. Click Return to Unflakable on the left of the page to return to the Team Settings page.

Once a subscription expires, you may create a new subscription by following the upgrade instructions.

Viewing team members

To view the current members of your team, visit the Team Settings page and refer to the Team Members section.

To sort the team members, click the heading of the column you would like to use for sorting (e.g., Email). Click a column heading more than once to reverse the sort order.

To filter team members:

1. Click the filter icon ( ) near the upper-left of the Team Members table to open the filter menu.
2. Mouse over the column you would like to use for filtering to open its sub-menu:
   • Email: enter a partial or complete email address and press ENTER or click the search icon. Note that this will filter case insensitively by prefix (e.g., dav will match both dave@example.com and David@example.com).
   • Last Name: enter a partial or complete last name and press ENTER or click the search icon. Note that this will filter case insensitively by prefix (e.g., Ram will match both ramos and Ramirez).

If multiple column filters are added, only team members matching all of the filters (intersection) will be returned. If multiple values are specified for a column, team members matching any of the values will be returned (union).

To remove a filter, click the corresponding x icon.

Inviting a team member

To invite someone to join your team:

1. Visit the Team Settings page.
2. Click the Invite Team Member button labeled with a plus sign (+) in the upper-right corner of the Team Members section.
3. Enter the email address of the user you would like to invite.
4. Click SEND INVITE. If the user already has an Unflakable account, they will be invited to join your team. Otherwise, they will be invited to sign up and join your team.

Viewing pending invites

To view the pending invites for your team, visit the Team Settings page and refer to the Pending Invites section.

To filter pending invites:

1. Click the filter icon ( ) near the upper-left of the Pending Invites table to open the filter menu.
2. Mouse over the column you would like to use for filtering to open its sub-menu:
   • Email: enter a partial or complete email address and press ENTER or click the search icon. Note that this will filter case insensitively by prefix (e.g., dav will match both dave@example.com and David@example.com).

To remove a filter, click the corresponding x icon.

Resending an invite

To resend an invite to join your team:

1. Visit the Team Settings page.
2. Find the pending invite you would like to resend in the Pending Invites section.
3. Click the Resend Invite icon ( ) in the corresponding row.

Canceling an invite

To cancel an invite to join your team:

1. Visit the Team Settings page.
2. Find the pending invite you would like to cancel in the Pending Invites section.
3. Click the Cancel Invite icon ( ) in the corresponding row. A confirmation dialog will appear.
4. Click CANCEL INVITE to confirm cancellation. Note that this action will not trigger an email notification to inform the user.

Removing a team member

To remove a user from your team:

1. Visit the Team Settings page.
2. Find the team member you would like to remove in the Team Members section.
3. Click the Remove User icon ( ) in the corresponding row. A confirmation dialog will appear.
4. Click REMOVE TEAM MEMBER to confirm. Note that this action will not trigger an email notification to inform the user.

Leaving a team

To leave a team:

1. Visit the Team Settings page.
2. Click the LEAVE TEAM button in the Leave Team section near the bottom of the page. A confirmation dialog will appear.
3. Click LEAVE TEAM to confirm. If you are a member of any other teams, your login session will switch to another team. Otherwise, you will be prompted to create a new team or sign out.

Deleting a team

To delete a team:

1. Visit the Team Settings page.
2. Click the DELETE TEAM button in the Delete Team section at the bottom of the page. A confirmation dialog will appear.
3. Click DELETE TEAM to confirm. If you are a member of any other teams, your login session will switch to another team. Otherwise, you will be prompted to create a new team or sign out.